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Buying art can be a difficult decision and Planet Prints understand buying art online is no exception. It can sometimes be hard to judge if your new art will be perfect within your home until you have it on your wall. We want you to absolutely love your new investment!
If at any time within 30 days of receiving your new art you are dissatisfied, simply return it in its original condition for a full refund or a credit note for a new item of work.
Simply 100% satisfaction guaranteed.
Payment Options
Credit Card
We accept payment by Visa, Mastercard, Solo, Switch/Maestro and Visa Electron. Our credit and debit card transactions are 100% secure and conducted on our secure SSL server. Any information you submit is encrypted and totally safe.
Telephone
Please call us on tbc between 9.30-5.30pm +44 (0) 1825 760040 if you would prefer to place your order over the telephone. You can also complete your order online and select 'telephone payment' at the final stage of the checkout if you would rather give your card details over the phone. If you choose this option please have your order number to hand when you call.
Cheque
Place your order as usual and select the option for Cheque Payment at checkout. Cheques should be made to: Planet Prints, and posted along with your order.
UK Delivery
Our UK delivery times are quicker than those of most other art websites because we are UK based. Other sites will dispatch your goods to you from overseas, sometimes leading to long transit times and the risk of you having to pay import duty. This can be the case even if the site transacts in pounds.
Where we deliver
- The European Union
Austria, Belgium, Cyprus, Czech Republic, Denmark, Eire, Finland, France, Germany, Greece, Italy, Luxembourg, Malta, The Netherlands, Poland, Portugal, Spain, Sweden, and The United Kingdom.
- The USA
- Worldwide
Argentina, Australia, Bahamas, Bahrain, Barbados, Brazil, Canada, Canary Islands, Channel Islands, Chile, Gibraltar, Hong Kong, Iceland, India, Japan, Jordan, South Korea, Kuwait, Liechtenstein, Malta, Mexico, Monaco, New Zealand, Norway, Oman, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States, and Venezuela.
Shipping Costs - United Kingdom (Mainland)
Mounted orders: £6.50
(Orders containing at least 1 mounted item)
Unfortunately, we have to pass on surcharges that our carriers impose for some off-shore locations.
Express Shipping Option
We normally ship orders of unframed prints by recorded delivery via the Royal Mial. For an extra £6.95 we can send your order by courier. This is a next working day service to the UK (exc. offshore). Please note that the selection of this service does not alter the date that we expect your order to leave our warehouse.
Shipping Costs - Rest of the World
In general, Planet Prints shipping costs will be determined by:
- Whether or not an order contains a mounted print.
- The total weight of the parcel.
- The destination country of the shipment.
We regularly ship to mainland Europe, Australia and America, however, postage varies on a regular basis from country to country. We will advise on postage sand time frames at the time of ordering.
Mounted canvas effect prints
Mounted pictures are carefully packaged and sent by courier to the delivery address specified by you. The whole process usually takes 10 days or less.
Unframed prints Unframed prints and posters are carefully rolled in protective paper and sent to you in tough cardboard tubes to avoid damage.
Refund Policy/Order Cancellation
In the unlikely event of an item being faulty or arriving in anything less than perfect condition, please advise us immediately to get instructions for return for a free replacement or refund. All items leave our factory in perfect condition, so please do not accept delivery of an item which is obviously damaged. Please note that any delay in reporting damage caused in transit may affect our ability to refund or replace your order.
Complaints
If you wish to lodge a complaint relating to any part of our service please contact us by tbc by email or by mail at our address below. All complaints will be responded to within 2 working days and resolved in an equitable manner. We receive very few complaints but record all problems and try to use them as a way of continually improving our service.
Site/Credit Card Security
We use an SSL secure online ordering system, so you can shop at Planet Prints in the knowledge that your credit card details are totally secure.
Copyright Information
Images used by Planet Prints on this web site are the property of their respective copyright owners, and are used by us having obtained express authorization from the copyright owners or their agents. ALL RIGHTS RESERVED. Any use of the images, including the reproduction, modification, distribution or replication of same, without the prior written permission of the owner of the copyright or their agents is strictly prohibited and may result in prosecution.
Data Protection / Privacy Policy
Planet Prints collects certain information which is submitted by users of our website. This includes address and contact details submitted during ordering and registration as well as email addresses from individuals entering competitions, joining our mailing list or sending art cards. Planet Prints will not release this information to third parties (other than to facilitate delivery of your goods). To avoid receiving any material from us or to remove yourself from our mailing list permanently please send an email request to sales@panetprints.com
Address/Contact Information
1 Quarry House, Mill Lane, Uckfield, East Sussex, TN22 5AA
Couldn't Find The Answer You Were Looking For? Please call us at the Earliest Opportunity!
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